The Equishoppe Privacy Policy

Last updated on 25 May 2018
Thank you for visiting (together with its content, subdomains, software available for download, products available for purchase, tools and services, the (“Site”), which is operated by Your privacy is important to us. To better protect your privacy, we provide this privacy policy (“Privacy Policy”) explaining our online information practices and the choices you can make about the way your information is collected and used at this Site.

We are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. “Personal Information” means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, personal profile, a home or other physical address, an email address or other contact information.

By using this Site, you consent to the terms of our Privacy Policy and to’s processing of Personal Information for the purposes set forth herein. If you do not agree to this Privacy Policy, please do not use our Site. We reserve the right, at our discretion, to change this Privacy Policy at any time, which change will be effective 30 days following posting the revised Privacy Policy on the Site. Your continued use of our Site 30 days following such posting means you will accept those changes.

We receive and/or collect information from you in the following ways:

A. General Access to the Site

We do not currently require you to provide Personal Information in order to have access to general information available on our Site.

B. Software Downloads

We may offer you the opportunity to download certain software from the Site without charge. If you choose to do so, you may first be required to provide certain Personal Information (for example, by completing an online purchasing and pricing form), such as your name, email address, phone number, job title, company name, country, industry, total annual revenue, and number of employees.

C. Purchases

If you choose to purchase a service or product from us we will require sufficient information from you to complete the transaction. Such information could include a credit card number and related account and billing information, invoice related information, and other data required to process the order. We may also update such data should you grant us permission to bill you or your credit card for recurring charges, such as monthly or other types of periodic payments. We may use the tools, software or services of third-party service providers to process transactions on our behalf (but we require that these parties agree to comply with this Privacy Policy). All information of this nature is maintained by us in a secure database and transmitted across the Internet from you to us using secured transmission encryption. Except as set forth herein, we will not share your financial Personal Information with any third person or entity.

We may provide you, via the Site, with the opportunity to contact us, receive a Equishoppe Software Private Limited newsletter or participate in conferences, webinars, or special promotional or other programs (collectively “Events”). In order to participate in any of these Events, you will be required to provide certain Personal Information which may include your name, company, job title, address, email address, and phone number.

D. Cookies and Other Tracking Technologies

Some of our Site pages utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about Site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a Site user. You may block cookies, or delete existing cookies, by adjusting the appropriate setting on your browser. Please consult the HELP menu of your browser to learn how to do this. If you block or delete “cookies” you may find the usefulness of our Site to be impaired.

E. Log Files

Like many other websites, this Site may make use of log files. The information inside the log files includes the IP address from which you access the Site, the type of browser and operating system you use to access the Site, the date and time you access the Site, the pages you visit, and the addresses of pages from where you followed a link to the Site. We may use such information to analyze trends, administer the Site, track user’s movement around the Site, and gather demographic information. Such information is not linked to any information that is Personal Information, with the exception of the IP address which might be used to identify spamming attempts.

Any information, video, image, data, text, documents, or other content posted at your direction onto a public area of the Site, such as , becomes publicly published content and will be available to all users of that public area of the Site, even if such content contains Personal Information. Please note that if you publish your contact information, you may receive unsolicited messages from users and visitors to the Site. We encourage you to publish only information you are sure you want to be accessible to anyone.

If you submit Personal Information to us through the Site:

We will use your Personal Information to improve our services to you, to contact you and to identify and authenticate your access to the Site’s services that you are authorized to access.

We may also use your email address to send updates, a newsletter or news regarding our services.

We may disclose your Personal Information or any information you submitted via the Site and its services if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request, (ii) enforce our Terms and Conditions of service including investigations of potential violations thereof, (iii) detect, prevent, or otherwise address fraud or security issues, or (iv) protect against harm to the rights, property or safety of Equishoppe Software Private Limited, its users, yourself or the public.

Equishoppe has a commenting and reviewing feature, when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Visitor comments may be checked through an automated spam detection service.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

We may use Anonymous Information (as defined below), or disclose it to third party service providers, to improve our services and enhance your experience with the Site and its services. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our Site and services.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You may choose whether or not to provide Personal Information to Equishoppe. The notices we will provide where Equishoppe Software Private Limited collects Personal Information on the Site should help you to make this choice. If you choose not to provide the Personal Information we request, you can still visit many parts of the Site, but you may be unable to access certain options, offers, and services that involve our interaction with you.

If you upload images to the website, we recommend (but do not require) you avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

It is optional to contact us via the contact form on our website. Doing so we collect your name, e-mail address, message subject and message body.  Data from the contact form submissions are kept for a certain period for customer service purposes, but Equishoppe does not use the information submitted via the form for marketing purposes.

Our Site may use a reputable third party to present or serve advertisements that you may see at our Site. These third party ad servers may use cookies, web beacons, clear gifs or similar technologies to help present such advertisements, and to help measure and research the advertisements’ effectiveness. The use of these technologies by these third party ad servers is subject to their own privacy policies and is not covered by our Privacy Policy.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

What Vendors/Sub-Processors We Use
Stripe Credit card data, payments and renewals are processed by Stripe.
Google Analytics Google Analytics is an industry standard third-party analytics service that we use to better understand the usage and performance of our service(s). The information is anonymized so that it is not tied to your IP address.
YITH Themes Plugins from further described in the next tab.

We can accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

YITH Plugins
YITH WooCommerce Live Chat

Through the chat popup available on the website pages, users can get in touch with an operator or send an offline message.

Whenever a chat conversation is started, the following data will be stored: username, email address and client IP address. They will be temporarily stored on Firebase (please, refer to Firebase Privacy Policy for more details).

When the chat session ends, the user will be asked to evaluate the support received. After that, their data will be removed from Firebase and will be stored on the local database for verification or other purposes related to the support given via chat.

Whenever an offline message is sent through the dedicated offline form, the following data will be stored: username, email address, message sent, operating system, web browser, browser version, customer IP address, site page from which the message is sent and customer consent to the Privacy Policy.

These data will be stored in the local database and will be used for support purposes or pre-sales support questions.

YITH WooCommerce Account Funds Premium

All the information about transactions involving your funds/credits.

So, all your wallet top-ups/deposits, payments and refunds, and all actions performed by external plugins that change your credit balance.

Moreover, your current balance is saved.

During the creation of the order, we will store the meta fields related to the funds used (whenever you pay using your credits) or the funds you’ve been credited (whenever you top up your account). These fields, so, are subject to WooCommerce plugin Privacy Policy.

The plugin sends two emails to the user.

The first one is sent every time the credit balance goes below a given threshold and invites users to top up the account.

The second one is sent every time the admin applies changes to the credit balance from the backend.

YITH EU VAT for WooCommerce premium

While you visit our site, we collect information about you during the checkout process on our store. We’ll track:

EU VAT number: we’ll use this to, for example, if a company has a valid VAT number, the purchase will not be charged by any VAT
Location and IP address: we’ll use this for purposes like estimating taxes
When you purchase from us, we’ll ask you to provide information including your location and eu vat. We’ll use this information for purposes, such as, to:

Set up the reverse charge amount of the order in case your company has a valid VAT
Set up the confirmation country of the order in case the geolocalization does not match with the country selected
YITH WooCommerce Multi Vendor Premium

We collect information about you during the registration and checkout process on our store.

While you visit our site, we’ll track:

Vendor information: we will use these data to create a vendor profile that allows them to sell products on this website in exchange of a commission fee on each sale.
The information required to start a vendor shop are the following: name and store description, header image, shop logo, address, email, telephone number, VAT/SSN, legal notes, links to social profiles (Facebook, Twitter, Google+, LinkedIn, YouTube, Vimeo, Instagram, Pinterest, Flickr, Behance, TripAdvisor), payment information (IBAN and PayPal email), information about commissions and issued payments.
We share information with third parties who help us provide our orders and store services to you.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

Our Site may contain links to other sites. Other sites may also reference or link to our Site. We are not responsible for the privacy practices or the content of such other sites.

The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Notwithstanding anything contained in this Policy or elsewhere, shall not be held responsible for any loss, damage or misuse of the User Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A “Force Majeure Event” means any event that is beyond the reasonable control of Equishoppe Software Private Limited and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected]

The terms and conditions of this Policy shall be governed by Indian Laws, and the courts in Costa Rica, shall only have exclusive jurisdiction to resolve/ adjudicate upon any disputes.